Frequesntly Asked Questions
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Whatsapp Quotes and Hide Prices
Will my app function with an unpublished theme
Our app is designed to function smoothly with all themes without requiring any additional configuration.
However, while it's uncommon, there is a slight possibility that the app may not operate as expected on an unpublished theme, especially when using Shopify's theme preview mode.
Rest assured, once you publish the theme, the app should operate seamlessly.
Will my app work with version one theme
No,our app “Whatsapp Quote and Hide Prices” will not work with version one theme.
Unfortunately, Shopify themes that are labelled with "version one" typically refer to older versions of themes that may not have some of the newer features introduced by Shopify, such as theme extensions and app blocks.
To take advantage of our app “Whatsapp Quote and Hide Prices” Kindly consider updating your Shopify theme to a more recent version or selecting a newer theme that supports these features.
Is it possible to modify or personalise the app script
Yes, our app scripts are customizable.
The script is dynamically generated on the server-side and transmitted to web clients with each request. We create a custom element through theme extensions and blocks that include a JavaScript file containing all the relevant store data.
Our scripts are regularly updated to introduce new features and address any issues, and this process is fully automated on our end, so you don't need to be concerned about it.
Do I have to install the app separately for each theme in my store
No, the app is automatically installed for all themes, just enable our theme extension once you publish a new theme for the store.
While it's unlikely, there is a possibility that the app may not function correctly on an unpublished theme when using Shopify's theme preview mode.
However, once you publish the theme, the app should work seamlessly. If you encounter any issues after changing your theme, please don't hesitate to get in touch with us, and we will promptly address any integration concerns
Is it possible to save unique preferences for each theme
App preferences are shared across all themes and cannot be customised separately for each theme.
If you wish to have distinct preferences for a new theme, you will need to adjust them each time you publish a new theme.
If I change my store's theme, will the app still function
Yes, the app is designed to work seamlessly with all Shopify themes.
Once you publish a new theme for your store, you just need to enable our theme extension. No further configuration is necessary.
However, please keep in mind that after changing the theme, you may need to make some adjustments to your preferences in the dashboard to ensure they align with the visual style of your new theme."
Can I receive assistance with making changes to the app preferences
Absolutely!
we're here to assist you. While the app preferences pages are designed for user-friendliness, if you prefer, we can handle the changes on your behalf.
Please feel free to contact us at https://salesparkapps.com/get-app-support and we'll be more than happy to help.
Is App compatible with all browsers
Our apps are fully compatible with all modern browsers, ensuring a seamless user experience without any functional issues.
However, it's important to note that some advanced features may not be fully supported in very old browsers. Additionally, it's worth mentioning that Shopify itself is not designed to be compatible with outdated browsers.
How are app updates applied
How are app updates applied?
-We regularly update the app code to introduce new features, align with Shopify's changes, and address any bugs or issues.
The great news is that when a new app version is released, there's no action required on your part. The update will be automatically applied to all stores that use the app.
It's important to note that we don't make any modifications to your store to apply the update. Your store references the app script hosted on our servers, and the update takes effect seamlessly without altering anything within your store.
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